Hotel Front Desk Manager

SpringHill Suites by Marriott; Pleasant Valley Township (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Vacation and sick time

Hotel discounts

Job summary

SpringHill Suites by Marriott is seeking a Front Desk Manager to lead the guest experience at our Pleasant Valley Township location. You will oversee all Front Office operations, manage a team, and ensure guest satisfaction through excellent service.

The ideal candidate has supervisory experience, a high school diploma or GED, and proficiency in Microsoft Office. The position offers a comprehensive benefits package including medical, vision, dental insurance, and hotel discounts.

Qualifications

• 2+ years of hotel supervisory or management experience.
• Strong multitasking and time management skills.
• Availability for nights, weekends, and holidays.

Responsibilities

• Lead guest experience from check-in to service excellence.
• Hire, train, and coach up to 15 Guest Service Agents.
• Manage all Front Office operations and revenue capture.

Skills

Multitasking

Time management

Communication (English)

Microsoft Office Suite

Education

High school diploma/GED

Hospitality degree

Tools

GDS systems

Hotel franchise systems

Job description

We are adding a Front Desk Manager to our team!

Who We Are

Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across three fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.

About the Role

Be the first impression that stays. As our Front Desk Office Manager, you'll lead every aspect of the guest experience - from seamless check-in to genuine, memorable service. You'll set the tone for our hotel and inspire a team to deliver excellence every single day.

What You'll Do

Own all Front Office operations - guest registration, room inventory, service standards, cost controls, and marketing initiatives.

Hire, train, schedule, and coach a team of up to 15 Guest Service Agents, building a culture of high performance and hospitality.

Resolve guest concerns promptly and professionally; monitor satisfaction trends and drive continuous improvement.

Manage franchise systems, GDS, and all booking channels; oversee revenue capture and competitive analysis.

Maintain all hardware, software, and point-of-sale equipment; ensure team knowledge is always current.

Oversee audit procedures, accounts reconciliation, month-end processes, and A/R transfers.

Uphold hotel safety, security, and confidentiality standards at all times.

Benefits

Upon hire, you will be eligible for a comprehensive benefits package including medical, vision, dental, voluntary life insurance, short-term disability, and a flexible spending account. You will also receive vacation and sick time, plus hotel discounts through Frontier Hospitality Group and Marriott.

What We're Looking Fo

High school diploma/GED required; hospitality degree preferred

2+ years of hotel supervisory or management experience

Proficient in Microsoft Office Suite; experience with GDS and hotel franchise systems

Additional Requirements

Ability to stand, walk, and remain physically active for the majority of the shift.

Ability to lift or carry items up to 50 lbs occasionally.

Strong multitasking, time management, and English communication skills.

Availability for nights, weekends, and holidays as needed.

EOE/AA/Disabled Veteran - Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.