Assistant Front Desk Manager

Crescent Hotels & Resorts; Quincy (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision

Company-paid life insurance

Short/long-term disability insurance

Matching 401k

Free meals

Hotel discounts

Job summary

Crescent Hotels & Resorts in Quincy, MA is seeking an Assistant Front Desk Manager to oversee daily desk operations and ensure guests receive attentive, seamless service from arrival to departure.

You will partner with the Front Office Manager, lead front desk staff, handle escalations with tact, and prepare reports on availability and revenue. Nights and weekends are required in a 24/7 operation.

Qualifications

• Some college of Hospitality and Resort Management (preferred).
• High School diploma required.
• FSPMS familiarity is required (as per experience requirements).

Responsibilities

• Oversee daily operation of the Front Desk with the Front Office Manager to ensure guest satisfaction from arrival through departure.
• Partner with Front Office Manager to deliver genuine, attentive, and seamless service to all guests.

Skills

Functional Expert

Detail Oriented

Team Player

Leader

Enthusiastic

Education

Some college of Hospitality and Resort Management (preferred)

High School (required)

Job description

Description

We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you.

We offer excellent benefits including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more!

What you will be doing

As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service from arrival through departure.

What you should bring to the table

You should enjoy meeting and talking to new people and enjoy the art of hosting so you can help our guests feel welcomed and special. A comfort level with multi-tasking, using a computer, and fielding questions and/or complaints is important. You should have the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. You should also have effective communication skills and be able to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

Hotels are 24/7 operations. We schedule based on business demands. Nights and weekends will be a normal part of your schedule.

Qualifications

Behaviors

• Functional Expert - Considered a thought leader on a subject
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Team Player - Works well as a member of a group
• Leader - Inspires teammates to follow them
• Enthusiastic - Shows intense and eager enjoyment and interest

Motivations

• Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
• Self-Starter - Inspired to perform without outside help
• Goal Completion - Inspired to perform well by the completion of tasks
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• Some college of Hospitality and Resort Management (preferred)
• High School (required)

Experience

• 1 years: Marriott brand experience and familiarity with FSPMS required. (required)
• 2 years: Prior hotel front desk experience required. Supervisory experience preferred. (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.