Hospitality Front Desk Supervisor & Team Lead

Palisociety; Los Angeles (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Career advancement

Employee discounts

Professional development

Hands-on training

Collaborative work environment

Job summary

Palisociety is seeking a Front Desk Supervisor for Palihotel Melrose in Los Angeles. You will support the Hotel Manager and oversee Front Desk, Valet, Housekeeping, and overnight agents to maintain exceptional guest experiences.

The role emphasizes guest service, team leadership, and proactive problem solving in a dynamic hospitality environment. Join a boutique brand known for its vibrant Melrose location and guest-centered culture.

Qualifications

• Minimum two years of experience in a similar position, preferably in a luxury hotel setting.
• Strong leadership and teamwork skills to build a cohesive team.
• Flexible with scheduling and able to work varied shifts, including weekends and holidays.

Responsibilities

• Assist in managing all hotel operations to ensure smooth guest experiences.
• Create a warm, inviting atmosphere that converts guests into regulars.
• Lead team meetings to update SOPs and new procedures.
• Ensure compliance with hotel controls, policies, and service standards.
• Handle guest inquiries and manage service recovery.
• Coordinate with the hotel manager on improvements and cost-saving actions.
• Oversee procurement of operating supplies and equipment.

Skills

Hospitality

Leadership

Guest service

Flexible scheduling

Hands-on

Critical thinking

Team coordination

Mobility

Job description

Palisociety is seeking a Front Desk Supervisor for Palihotel Melrose in Los Angeles. You will support the Hotel Manager and oversee Front Desk, Valet, Housekeeping, and overnight agents to maintain exceptional guest experiences.

The role emphasizes guest service, team leadership, and proactive problem solving in a dynamic hospitality environment. Join a boutique brand known for its vibrant Melrose location and guest-centered culture.