Hotel Front Desk Lead & Guest Concierge

Creative Dining Services; Holland (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free meals

Unlimited beverages

DailyPay

Paid time off

Quarterly bonuses

9 paid holidays

401K with match

Tuition assistance

Fitness center access

Free event entries

Campus discounts

Employee assistance program

Rouxbe online training

Hospitality Training Institute cert.

Job summary

Creative Dining Services seeks a full-time Front Desk Lead for the Haworth Hotel on the Hope College campus in Holland, Michigan. This leadership role oversees front desk operations, greets guests, and ensures an outstanding stay experience.

The ideal candidate will excel in a leadership position, manage guest interactions, and coordinate with hotel staff to deliver superior service. Includes extensive benefits, daily wages, and development opportunities.

Qualifications

• Demonstrated leadership and customer-service excellence.
• Strong organization and multitasking abilities.
• Desire to provide exceptional guest experiences.

Responsibilities

• Provide leadership and instruction; keep management apprised of overall operations.
• Refer issues to higher level manager and perform other duties as assigned.
• Counts cash and reconciles credit card payments.
• Acts as concierge for all hotel and conference guests.
• Answers phone to take registrations, cancellations, and provide general information.

Job description

Creative Dining Services seeks a full-time Front Desk Lead for the Haworth Hotel on the Hope College campus in Holland, Michigan. This leadership role oversees front desk operations, greets guests, and ensures an outstanding stay experience.

The ideal candidate will excel in a leadership position, manage guest interactions, and coordinate with hotel staff to deliver superior service. Includes extensive benefits, daily wages, and development opportunities.