Front-of-House Team Lead - Dining Services

Creative Dining Services; Grand Rapids (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Daily Pay

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Paid time off

And much more!

Job summary

Creative Dining Services, based in Grand Rapids, Michigan, is seeking an Assistant Service Manager (Front of House) to help lead daily dining operations at Calvin University. You will support the Service Manager, develop the service team, and ensure guests enjoy a welcoming dining experience with attractive food presentation and attentive hospitality.

The ideal candidate will have knowledge of food service, strong communication and leadership skills, and proficiency with Microsoft Word, Excel,

Qualifications

• Knowledge of food service or hospitality operations and a strong commitment to customer service.
• Strong communication, organization, and team leadership skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Google Workspace.
• Positive, hands-on approach and the ability to remain professional in a busy dining environment.

Responsibilities

• Support and develop the service team: train and manage front-of-house staff, assist in hiring, scheduling, timekeeping, evaluations and disciplinary actions.
• Coordinate daily service: supervise service activities and help maintain efficient, fiscally responsible dining operations.
• Maintain presentation and service standards: ensure food is presented attractively, communicate menu offerings clearly, and address dietary needs.
• Promote safety and sanitation: keep areas clean and safe, maintain equipment, and support internal/external inspections/audits.
• Support marketing and special events: assist with marketing initiatives, decorations for holidays/events, and track promotional activities.
• Maintain supplies and records: monitor supplies and decorations and keep records organized.
• Build positive relationships: provide responsive customer service and maintain professional relationships with customers, staff, vendors, and community.
• Gather feedback and improve service: participate in Food Committee meetings, respond to surveys, and propose improvements to the Service Manager.

Skills

Food service knowledge

Communication

Team leadership

Organization

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Google Workspace

Job description

Creative Dining Services, based in Grand Rapids, Michigan, is seeking an Assistant Service Manager (Front of House) to help lead daily dining operations at Calvin University. You will support the Service Manager, develop the service team, and ensure guests enjoy a welcoming dining experience with attractive food presentation and attentive hospitality.

The ideal candidate will have knowledge of food service, strong communication and leadership skills, and proficiency with Microsoft Word, Excel,