Front Desk Lead

Creative Dining Services; Holland (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free meals

Unlimited beverages

DailyPay

Paid time off

Quarterly bonuses

9 paid holidays

401K with match

Tuition assistance

Fitness center access

Free event entries

Campus discounts

Employee assistance program

Rouxbe online training

Hospitality Training Institute cert.

Job summary

Creative Dining Services seeks a full-time Front Desk Lead for the Haworth Hotel on the Hope College campus in Holland, Michigan. This leadership role oversees front desk operations, greets guests, and ensures an outstanding stay experience.

The ideal candidate will excel in a leadership position, manage guest interactions, and coordinate with hotel staff to deliver superior service. Includes extensive benefits, daily wages, and development opportunities.

Qualifications

• Demonstrated leadership and customer-service excellence.
• Strong organization and multitasking abilities.
• Desire to provide exceptional guest experiences.

Responsibilities

• Provide leadership and instruction; keep management apprised of overall operations.
• Refer issues to higher level manager and perform other duties as assigned.
• Counts cash and reconciles credit card payments.
• Acts as concierge for all hotel and conference guests.
• Answers phone to take registrations, cancellations, and provide general information.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Lead

Newcomer, Brady Holland, MI, US

2 days ago Requisition ID: 6998

Salary Range: $17.00 To $19.00 Hourly

Creative Dining Services is seeking a full time Front Desk Leadfor the Haworth Hotel on the campus of Hope College, in Holland, Michigan. The Haworth Hotel, a 48 room boutique hotel, is located at the heart of Holland’s historic downtown district and Hope College’s lively campus, welcoming people worldwide for conferences, vacation stays, meetings and more.

The ideal candidate will pride themselves on excelling in a leadership position while providing great customer, organization, multi-tasking, and have a desire to provide our guests with an exceptional experience throughout their stay.

Core Responsibilities:

• Provide leadership and instruction; keep management apprised of overall operations
• Refer and provide information to higher level manager/supervisor regarding issues or concerns; and perform other duties as assigned
• Counts cash and reconciles credit card payments
• Acts as concierge for all hotel and conference guests
• Answers phone to take registrations, cancellations, and provide general information
• Free meals & unlimited beverages during shift
• DailyPay - access your wages early
• Accrued paid Time Off, Quarterly Bonuses, 9 Paid Holidays
• 401(k) with match
• Hope College tuition assistance (you or dependents)
• Free fitness center access after 60 days
• Free entry to Hope College sports games and events
• Discounts on campus markets
• Employee Assistance Program (free counseling, coaching & wellness tools)
• Access to Rouxbe online culinary training (ACF-recognized)
• Certification through the Hospitality Training Institute of Michigan

Physical Demands/Work Environment

The Front Desk Clerk position involves working in a hotel/office environment with responsibility to operate standard office equipment and reservation technology. May require extended working hours at times.

About Creative Dining Services
Creative Dining Services partners with college, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience - one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be.

Creative Dining Services is an Equal Opportunity Employer and Veteran-Friendly!