Hotel Front Desk & Guest Services Pro

Renaissance-Westerville; Westerville (OH); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Discounted rooms

Training & development

Life insurance

Short-term disability

Long-term disability

Job summary

Renaissance Westerville Hotel in Westerville, OH is hiring Front Desk Agents for part- and full-time roles. Starting at $16/hour, with potential to reach $17.50/hour for higher shifts and experience.

You will welcome guests, check in/out, handle inquiries, and support guests throughout their stay in a fast-paced hotel environment. The role emphasizes professional communication, attentiveness, and a proactive approach to guest service.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Hospitality experience

Education

High school diploma

Job description

Renaissance Westerville Hotel in Westerville, OH is hiring Front Desk Agents for part- and full-time roles. Starting at $16/hour, with potential to reach $17.50/hour for higher shifts and experience.

You will welcome guests, check in/out, handle inquiries, and support guests throughout their stay in a fast-paced hotel environment. The role emphasizes professional communication, attentiveness, and a proactive approach to guest service.