Front Desk Agent at Renaissance Westerville Hotel

Concord Hospitality Brand; Westerville (OH); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) program with company match

Discounted room rates

Job summary

A major hospitality company is seeking Front Desk Agents at the Renaissance Westerville Hotel in Ohio. This role involves engaging with guests to provide exceptional service, maintaining high hospitality standards, and addressing guest concerns promptly. Ideal candidates should possess strong communication and multitasking skills, with a high school diploma preferred. Benefits for full-time associates include competitive wages, medical insurance, and career advancement opportunities.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Address guest concerns promptly to ensure satisfaction.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Job Category: Front Office

Requisition Number: FRONT059499

• Posted: April 7, 2026
• Full-Time
• On-site
• Rate: $16 USD per hour

Locations

Showing 1 location

Westerville, OH 43082, USA

Description

Now Hiring Front Desk Agents for the Renaissance Westerville Hotel! Part and Full-Time positions available! Starting at $16/hour!

As a Front Desk Agent or Guest Services Representative at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast‑paced environment
• Detail‑oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long‑term disability options
• 401(k) program with company match
• Discounted room rates at Concord‑managed hotels
• Training, development, and career advancement opportunities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.