Hotel Front Desk Agent — Create Memorable Stays

Concord Hospitality Enterprises; Westerville (OH); On-site; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality Enterprises seeks Front Desk Agents for the Renaissance Westerville Hotel in Ohio. Earn a starting wage of $16 per hour with opportunities for growth in a welcoming, customer-focused team environment.

Responsibilities include greeting guests, handling inquiries, and supporting guest services from arrival to departure. Ideal candidates have a high school diploma or equivalent and previous hospitality or customer service experience is a plus.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal communication

Multitasking

Detail orientation

Professionalism

Flexibility

Education

High school diploma

Job description

Concord Hospitality Enterprises seeks Front Desk Agents for the Renaissance Westerville Hotel in Ohio. Earn a starting wage of $16 per hour with opportunities for growth in a welcoming, customer-focused team environment.

Responsibilities include greeting guests, handling inquiries, and supporting guest services from arrival to departure. Ideal candidates have a high school diploma or equivalent and previous hospitality or customer service experience is a plus.