Guest Experience Specialist — Flexible Hours + Perks

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching program

Flexible scheduling

Discounts at managed properties

Free Bus Pass

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent to join the team at The Westin Great Southern Hotel in Columbus, Ohio. The role includes greeting guests, managing check-in and check-out, and ensuring high-quality customer experiences. Candidates should have prior hotel or high-volume customer service experience, excellent computer skills, and a passion for guest satisfaction. This position offers competitive wages, a comprehensive benefit plan, and discounts at managed properties.

Qualifications

• Prior experience as a Front Desk Agent or in high-volume customer service.
• Passion for ensuring guest satisfaction and memorable experiences.
• Ability to work various shifts including evenings and weekends.

Responsibilities

• Greet and register guests, handling check-out processes.
• Input and retrieve information in the company's computer system.
• Process payments and assist guests with inquiries.
• Demonstrate knowledge of hotel services and upsell techniques.
• Respond to guest issues and resolve complaints in a timely manner.

Skills

Excellent customer service

Computer skills

Flexibility in scheduling

Job description

Crescent Hotels & Resorts is seeking a Front Desk Agent to join the team at The Westin Great Southern Hotel in Columbus, Ohio. The role includes greeting guests, managing check-in and check-out, and ensuring high-quality customer experiences. Candidates should have prior hotel or high-volume customer service experience, excellent computer skills, and a passion for guest satisfaction. This position offers competitive wages, a comprehensive benefit plan, and discounts at managed properties.