Hotel Front Desk & Guest Experience Leader

Arizona Charlie’s Decatur and Boulder; Boulder (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Fresca, LLC is seeking a Front Desk Manager to oversee the Hotel Division, including Front Desk, Bell/Baggage, and Valet. You will lead guest service excellence, staff performance, and operational efficiency to protect the brand and guest experiences.

This role requires hands-on leadership, translating goals into daily tasks, coaching department managers, monitoring KPIs, and ensuring consistent delivery that meets or exceeds guest expectations across all touchpoints.

Qualifications

• Minimum 3 years of hospitality or hotel management experience in front office, guest services, or related hotel operations
• Proven decision-making under pressure in dynamic environments
• Strong interpersonal and communication skills to coach and resolve conflict

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance and service excellence
• Drive strategic initiatives by translating goals into actionable plans with department leadership
• Establish and uphold service standards within the Front Desk, Bell/Baggage, and Valet departments
• Provide leadership for daily hotel operations and oversee payroll and related administrative duties
• Monitor labor coverage, analyze financial performance, and manage costs to meet business demands
• Ensure compliance with gaming laws and internal controls where applicable
• Deliver outstanding guest service promptly to guests and team members
• Maintain cleanliness and presentation of hotel departments and propose improvements

Job description

Fresca, LLC is seeking a Front Desk Manager to oversee the Hotel Division, including Front Desk, Bell/Baggage, and Valet. You will lead guest service excellence, staff performance, and operational efficiency to protect the brand and guest experiences.

This role requires hands-on leadership, translating goals into daily tasks, coaching department managers, monitoring KPIs, and ensuring consistent delivery that meets or exceeds guest expectations across all touchpoints.