Front Desk Manager

Arizona Charlie’s Decatur and Boulder; Boulder (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Fresca, LLC is seeking a Front Desk Manager to oversee the Hotel Division, including Front Desk, Bell/Baggage, and Valet. You will lead guest service excellence, staff performance, and operational efficiency to protect the brand and guest experiences.

This role requires hands-on leadership, translating goals into daily tasks, coaching department managers, monitoring KPIs, and ensuring consistent delivery that meets or exceeds guest expectations across all touchpoints.

Qualifications

• Minimum 3 years of hospitality or hotel management experience in front office, guest services, or related hotel operations
• Proven decision-making under pressure in dynamic environments
• Strong interpersonal and communication skills to coach and resolve conflict

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance and service excellence
• Drive strategic initiatives by translating goals into actionable plans with department leadership
• Establish and uphold service standards within the Front Desk, Bell/Baggage, and Valet departments
• Provide leadership for daily hotel operations and oversee payroll and related administrative duties
• Monitor labor coverage, analyze financial performance, and manage costs to meet business demands
• Ensure compliance with gaming laws and internal controls where applicable
• Deliver outstanding guest service promptly to guests and team members
• Maintain cleanliness and presentation of hotel departments and propose improvements

Job description

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

As the Front Desk Manager, you are the driving force behind the success of the Hotel Division, overseeing the seamless operation including but not limited to Front Desk, Bell/Baggage, and Valet departments. Your leadership sets the tone for service excellence, team performance, and operational efficiency. With a strong work ethic and a guest-centric mindset, you play a pivotal role in creating exceptional experiences that exceed expectations and elevate the hotel’s reputation. Through your guidance, collaboration, and commitment to high standards, you ensure that every guest interaction reflects the values and quality of the organization.

Job Description:

Essential Functions and Responsibilities:

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.
• Provide strategic and tactical leadership for the daily operations of the Hotel Division, including Front Desk, Bell/Baggage, and Valet departments
• Lead and support department managers to ensure seamless execution of guest service standards and operational efficiency
• Implement strategic initiatives under the direction of the Director of Hotel Operations and Vice President of Hotel Operations, ensuring alignment with overall business goals
• Monitor and analyze labor coverage to meet business demands while maintaining productivity and cost control
• Uphold service standards across all touchpoints, ensuring guest experiences consistently exceed expectations and reflect brand values
• Ensure hotel amenities, services, and guest experiences remain competitive within the market
• Maintain and evaluate the cleanliness, maintenance, and presentation of all hotel departments; propose and initiate improvements as needed
• Promote a collaborative work environment by maintaining effective communication and positive relationships with other departments
• Analyze financial performance and operational reports to monitor revenue, control costs, and identify areas for improvement
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Minimum 3 years of hospitality or hotel management experience, including progressive leadership responsibilities in front office, guest services, or related hotel operations
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Proficient in interpreting financial statements and managing operational KPIs.
• Demonstrated success in labor cost control and team scheduling.
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
• Working knowledge of UKG payroll/timecard system and Red Rock product procurement platform preferred

Requirements

• At least 21 years of age
• High School Diploma or Equivalent required; Associate/Bachelor’s degree in hospitality preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration

Physical Requirements

• Occasionally push, pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Regularly standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Hot & cold temperatures
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.