Hotel Front Desk & Guest Services Manager

TPG Hotels & Resorts; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan with company匹

Paid Time Off, vacation and holidays

Amazing hotel discounts

Job summary

TPG Hotels, Resorts & Marina is seeking a Hotel Front Office Manager to oversee the front desk and guest services, ensuring exceptional guest experiences.

Lead a team, manage reservations, coordinate with housekeeping, and contribute to revenue through upselling and efficient operations. The role requires strong leadership, guest service focus, and proficiency with hotel management software, including Stay PMS.

Qualifications

• Proven experience in hotel front office operations or guest services.
• Strong leadership and interpersonal skills.
• Proficiency in hotel management software.
• EXPERIENCE WITH STAY PMS IS HIGHLY PREFERRED

Responsibilities

• Lead, train, and manage the front desk team to provide excellent customer service.
• Set performance goals for front desk staff and conduct evaluations.
• Ensure a welcoming and professional demeanor is maintained by the front desk team.
• Greet guests, handle check-in/check-out procedures, and assist with special requests.
• Resolve guest issues promptly and maintain high guest satisfaction.

Skills

Front desk leadership

Guest service

Communication skills

Stay PMS experience

Staff training

Job description

TPG Hotels, Resorts & Marina is seeking a Hotel Front Office Manager to oversee the front desk and guest services, ensuring exceptional guest experiences.

Lead a team, manage reservations, coordinate with housekeeping, and contribute to revenue through upselling and efficient operations. The role requires strong leadership, guest service focus, and proficiency with hotel management software, including Stay PMS.