Front Office Manager — Guest Experience Leader & Hotel Discounts

TPG Hotels and Resorts; Atlanta (GA); Vor Ort; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Health, Dental & Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Plan with company 
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Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts across TPG portfolio

Zusammenfassung

TPG Hotels, Resorts & Marina is seeking a Hotel Front Office Manager to oversee all front desk and guest services operations, ensuring exceptional experiences for guests and efficient hotel operations.

You will lead the front desk team, manage reservations, and collaborate with housekeeping and other departments to maximize occupancy and revenue. Proficiency in hotel software is required, with Stay PMS experience highly preferred.

Qualifikationen

• Experience in hotel front office operations or guest services.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software; Stay PMS preferred.

Aufgaben

• Supervision and leadership of the front desk team and performance evaluations.
• Greet guests, handle check-in/check-out, and assist with special requests.
• Manage room reservations and coordinate with housekeeping for timely room prep.
• Oversee front desk operations, payments accuracy, and guest information management.
• Assist in budgeting and forecasting for the front office and monitor expenses.
• Collaborate with housekeeping, engineering, and other departments to ensure seamless operations.
• Prepare regular reports on occupancy, revenue, and guest feedback.

Kenntnisse

Front office operations

Leadership

Communication

Problem solving

Tools

Stay PMS

Jobbeschreibung

TPG Hotels, Resorts & Marina is seeking a Hotel Front Office Manager to oversee all front desk and guest services operations, ensuring exceptional experiences for guests and efficient hotel operations.

You will lead the front desk team, manage reservations, and collaborate with housekeeping and other departments to maximize occupancy and revenue. Proficiency in hotel software is required, with Stay PMS experience highly preferred.