Front Desk Guest Services Supervisor

Churchill Downs Incorporated; Greenville (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Churchill Downs Incorporated in Greenville, MS, is seeking a Front Desk Supervisor to coordinate the front desk operations across shifts, ensuring smooth guest experiences and adherence to hotel policies. You will lead Guest Service staff, collaborate with other departments, manage room blocks and inventory, and contribute to guest satisfaction and revenue goals.

The role requires a high school diploma and prior guest service supervision; the environment values hospitality, teamwork, and

Qualifications

• High school diploma or equivalent.
• Experience in guest service management or supervisory roles preferred.
• Ability to perform mathematical computations and manage cash/transactions.

Responsibilities

• Supervises all Guest Service staff on assigned shift.
• Assists Hotel Director/Manager in front office strategy for guest service.
• Aids in achieving revenues and expenses; supports profitability.
• Manages room inventory to maximize occupancy and ADR.
• Maintains procedures for financial transactions and security.
• Guides front desk staff in daily responsibilities on shift.
• Monitors room blocks and ensures proper handling in system.
• Communicates with other departments for guest and group needs.
• Maintains adequate staffing levels in front office.

Skills

Guest service

Problem solving

Multitasking

Attention to detail

Calm under pressure

Confidentiality

Education

High school diploma or equivalent

Job description

Churchill Downs Incorporated in Greenville, MS, is seeking a Front Desk Supervisor to coordinate the front desk operations across shifts, ensuring smooth guest experiences and adherence to hotel policies. You will lead Guest Service staff, collaborate with other departments, manage room blocks and inventory, and contribute to guest satisfaction and revenue goals.

The role requires a high school diploma and prior guest service supervision; the environment values hospitality, teamwork, and