Guest Services Supervisor: Elevate Front Desk Experience

Churchill Downs; Greenville (MS); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Churchill Downs Incorporated in Greenville, MS is seeking a Front Desk Supervisor responsible for coordinating front desk activities on assigned shifts, ensuring smooth operations and superior guest service in line with hotel policies.

You will supervise Guest Service staff, assist with strategy, manage room inventory, handle financial procedures, and collaborate with other departments to maximize occupancy and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience preferred in Guest Service management or supervisory role.
• Knowledge of customer service principles and processes.

Responsibilities

• Supervises Guest Service staff on assigned shift.
• Assists in creating and implementing an effective front office strategy.
• Assists with achieving budgeted revenues and expenses related to guest service.
• Manages the room inventory function to maximize occupancy and ADR.
• Maintains procedures for handling financial transactions and guest data.
• Guides front office and guest amenity employees in daily duties.
• Monitors room blocks in the hotel system for proper handling.
• Communicates with departments to ensure proper guest and group handling.
• Maintains adequate front office staffing levels and performs related duties.

Skills

Guest service

Multi-tasking

Attention to detail

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Churchill Downs Incorporated in Greenville, MS is seeking a Front Desk Supervisor responsible for coordinating front desk activities on assigned shifts, ensuring smooth operations and superior guest service in line with hotel policies.

You will supervise Guest Service staff, assist with strategy, manage room inventory, handle financial procedures, and collaborate with other departments to maximize occupancy and guest satisfaction.