Hotel Front Desk & Guest Services Concierge

Coma Coffee Roasters; Maryland Heights (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Coma Coffee Roasters is seeking a front desk associate to welcome guests, register and assign rooms, verify identifications, issue keys, and communicate messages. You will use the computer system to assist check-in and check-out, balance cash accounts, and maintain room records.

You will answer calls, handle reservations, inform housekeeping of vacated rooms, coordinate with maintenance, and respond to guest inquiries about services and local activities.

Responsibilities

• Register guests by registering and assigning rooms
• Verify guest identification, issue room keys, transmit and receive messages, keep records of occupied rooms and guests’ accounts, present statements and collect payments from departing guests
• Answer calls and connect callers to the appropriate extension
• Use computer system to assist guests at check-in and check-out
• Keep records of room availability and manage reservations
• Answer inquiries about hotel services, shopping, dining, entertainment and local area
• Inform housekeeping when rooms are vacated and ready for cleaning
• Contact housekeeping or maintenance when guests report problems
• Perform simple bookkeeping activities such as balancing cash accounts
• Record guest comments or complaints and refer to supervisor as needed

Job description

Coma Coffee Roasters is seeking a front desk associate to welcome guests, register and assign rooms, verify identifications, issue keys, and communicate messages. You will use the computer system to assist check-in and check-out, balance cash accounts, and maintain room records.

You will answer calls, handle reservations, inform housekeeping of vacated rooms, coordinate with maintenance, and respond to guest inquiries about services and local activities.