Front Desk Guest Experience Specialist

Colwen Management Inc; Portland (ME); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

Hotel Discount Travel Program for ...

Job summary

Colwen Management Inc. is seeking a friendly Front Desk Associate at the Portland Sheraton at Sable Oaks. You will check guests in and out, make reservations, and share local information to ensure a positive stay.

Excellent communication and guest service skills are essential. Responsibilities include handling payments, coordinating with housekeeping, maintaining a welcoming lobby, and upholding brand standards.

Qualifications

• One year of related experience, hotel preferred.
• Prior Brand experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills; ability to deal with difficult guests.
• Familiarity with local area and ability to provide directions.

Responsibilities

• Operate the front desk and assist guests with inquiries from pre-arrival to post-departure.
• Provide exceptional guest service and ensure timely check-in/check-out.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Process payments and manage guest billing.
• Maintain lobby areas neat and adhere to brand standards.

Skills

Excellent verbal and written comms

Strong organizational skills

Superior interpersonal and customer服务

Ability to learn software programs

Tools

Microsoft Office Suite

Property Management System

Job description

Colwen Management Inc. is seeking a friendly Front Desk Associate at the Portland Sheraton at Sable Oaks. You will check guests in and out, make reservations, and share local information to ensure a positive stay.

Excellent communication and guest service skills are essential. Responsibilities include handling payments, coordinating with housekeeping, maintaining a welcoming lobby, and upholding brand standards.