Front Desk Agent

Hilton Garden Inn- Albany Medical Center; City of Albany (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision, FSA and HSA

Associate Travel Program Discounts

Job summary

Hilton Garden Inn- Albany Medical Center in Albany, NY is seeking a Full Time Front Desk Agent to greet guests, check them in/out, and provide information about local attractions and hotel services. The role requires a high standard of guest service, the ability to work a flexible schedule, and strong typing and computer skills.

Training emphasizes professionalism and hospitality. Responsibilities include handling reservations, processing payments, resolving guest issues, and maintaining

Qualifications

• High school diploma or equivalent preferred.
• Typing and computer skills required.
• Strong interpersonal and communication abilities.

Responsibilities

• Check guests in promptly and courteously using upsell techniques.
• Check guests out and process payments according to hotel policy.
• Respond to guest requests and provide local information to boost satisfaction.
• Resolve complaints and inform supervisor of major issues.
• Handle guest reservations and coordinate with the reservation center.
• Manage cashier tasks, postings, deposits and cash deposits.
• Issue and secure guest safe-deposit boxes.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Basic math

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Hilton Garden Inn Albany - Albany, NY 12208

Position Type: Full Time

Salary Range: $17.00 - $19.00 Hourly

Job Shift: Any

Job Category: Hospitality - Hotel

COME AND JOIN OUR AMAZING TEAM!

Most positions do require weekend and holiday availability.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Front Desk Agent Responsibilities

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.