Guest Experience Lead - Part-Time Front Desk

CROWN HOTEL & TRAVEL MANAGEMENT LLC; Dunescape Condos (NC); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Supplemental Insurance

Enhanced PTO

Paid Training

Company Culture

Job summary

Crown Hotel & Travel Management, LLC in Atlantic Beach, NC seeks a friendly Front Desk Agent for a part-time role. You will greet guests, handle check-ins/check-outs, answer inquiries, and coordinate with other hotel departments to ensure guest satisfaction.

Requirements include a high school diploma, basic computer skills, strong communication, and the ability to work weekends and evenings. Training provided and a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills with the ability to manage multiple tasks.
• Excellent communication and interpersonal skills.
• Strong organization and time management abilities.
• Willingness to work weekends and evenings.
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks.

Responsibilities

• Receive accommodation reservations from visitors.
• Taking the details of all arriving guests including payment information.
• Allocating rooms to all guests.
• Providing information to guests about the procedures, policies, and facilities of the hotel.
• Providing the guest with the necessary tourism information.
• Handling all customer concerns and queries.
• Issuing receipts to the guests.
• Ensuring the safety and security of all guests.
• Maintain all guest reservations in accordance with credit card security requirements.
• Balance and properly account for cash drawer at the desk for each shift.
• Maintain all training requirements as set forth by General Manager.
• Assisting guests with safety deposit box forms and keys as outlined by GM.
• Wear a provided uniform and name tag at all times on the property.
• Perform routine cleaning throughout the work area.
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
• Respond to guest’s requests for immediate repairs
• Report lost-and-found items in accordance with hotel procedures
• All other assigned duties

Skills

Basic computer skills

Excellent communication

Organization & time management

Multitasking

Education

High school diploma or equivalent

Tools

Word processing

Job description

Crown Hotel & Travel Management, LLC in Atlantic Beach, NC seeks a friendly Front Desk Agent for a part-time role. You will greet guests, handle check-ins/check-outs, answer inquiries, and coordinate with other hotel departments to ensure guest satisfaction.

Requirements include a high school diploma, basic computer skills, strong communication, and the ability to work weekends and evenings. Training provided and a supportive team environment.