Hotel Front Desk / Guest Service Agent

Slhosp; Hillsborough (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

S)&L Hospitality is seeking Front Desk/Guest Service agents in Hillsborough, NC. Ideal candidates have prior customer service experience, can deliver exceptional service, work independently, and solve problems.

Weekend and holiday availability is required, with Friday–Sunday evenings (3pm–11pm) as current openings. Responsibilities include greeting guests, handling stays, providing hotel information, processing payments, and keeping the front desk orderly.

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's PMS systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.
• Ability to work with little supervisor.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest's stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Skills

Customer Service

Problem Solving

Independent Work

Guest Satisfaction

Professionalism

Attention to Detail

Flexibility

Minimal Supervision

Tools

PMS Software

Job description

S&L Hospitality, along with this location, is currently accepting resumes for Hotel Front Desk / Guest Service agents.

Ideal candidates for this role with have prior customer service experience, the ability to provide exceptional service, the ability to work independently, and the ability to problem solve. This position has the potential to be scheduled between the hours of 6am and 11pm, availability for weekends and holidays is required.

This current opening is seeking applicants that can work on Friday, Saturday, and Sunday evenings, 3pm-11pm but happy to cross utilize them for additional shifts or other opportunities throughout the hotel.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.
• Ability to work with little supervisor.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest's stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Physical Requirements may include but are not limited to:

• Ability to lift up to 20 lbs.
• Ability to sit and/or stand for long periods of time.
• Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
• Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby.

Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off - Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Visit our website for the most up to date information on locations.
• Travel discounts available through brands and locations that are a part of our current portfolio. Visit our website for the most up to date information on locations.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.

Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.