Front Office Supervisor

Sleep Inn & Suites - Lancaster, WI; Lancaster (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Flexible scheduling

Paid Time Off

Medical, dental, and vision insurance

Travel discounts

Job summary

Sleep Inn & Suites - Lancaster, WI is looking for a 2nd Shift Front Office Supervisor to enhance guest satisfaction and lead the guest service team. If you have prior hospitality experience and can manage tasks with attention to detail, this role might be for you.

You will assist the General Manager, handle guest inquiries, train team members, and ensure exceptional service. Candidates should possess a high school diploma, with a degree in hospitality preferred, and a minimum of 2 years in a relevant role.

This position offers benefits including 401(k) eligibility, flexible scheduling, and paid time off.

Qualifications

• Minimum of 2 years in a front office or guest service role.
• At least 1 year in a supervisory or leadership position.
• Ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Assisting the General Manager with front office schedules and training plans.
• Handling guest inquiries, complaints, and reservations.
• Coordinating coverage and communicating with other departments.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Leadership

Proficiency in front desk software

Education

High school diploma or equivalent

Degree in hospitality management or related field (preferred)

Tools

SkyTouch or Choice Advantage

Microsoft Office Suite

Job description

Looking to take your career in hospitality to the next step? S&L Hospitality, along with the Sleep Inn & Suites, is hiring a 2nd Shift Front Office Supervisor in Lancaster, WI.

This leadership position may be the right fit for you if you are willing to go the extra mile to keep our guests satisfied, train and develop the guest service team, work independently as a self‑starter, have prior hospitality experience, and the ability to manage a variety of tasks while paying attention to detail. The position is hands‑on and will primarily be scheduled between the hours of 2 pm and 11 pm with an understanding of weekend and holiday availability due to the demands of the business.

Key Responsibilities

• Assisting the General Manager with reviewing the front office schedules, training plans, shift checklists, and supplies.
• Handling guest inquiries and complaints, assisting with reservations, and escalating to appropriate leadership as necessary.
• Coordinating coverage in the event of an absence with the General Manager for front desk and night audit shifts.
• Assisting with month‑end inventory of marketplace, office supplies, breakfast and other items related to the front desk.
• Communicating with the General Manager regarding supplies that are low outside of monthly inventory.
• Welcoming guests, internally and externally, upon entering the hotel lobby and public spaces.
• Conducting training and coaching for the front desk and night audit team members, and communicating feedback to the General Manager.
• Coordinating and communicating with other hotel departments to ensure satisfaction and exceptional guest service.
• Participating in the recruiting process for new hires within the guest service department.
• Handling transactions at the front desk, reviewing over and shorts with the GM.
• Maintaining a professional and welcoming demeanor when interacting with guests, externally and internally.
• Ensuring compliance with S&L Hospitality and brand standards.
• Providing leadership and motivation for the guest services team.

Qualifications

• High school diploma or equivalent; a degree in hospitality management or related field is preferred.
• Minimum of 2 years of experience in a front office or guest service role, with at least 1 year in a supervisory or leadership position.
• Excellent customer service and communication skills, with the ability to interact professionally with guests, team members, and management.
• Strong problem‑solving and decision‑making abilities.Proficiency in front desk software, SkyTouch or Choice Advantage, and Microsoft Office Suite.
• Ability to stand for long periods and lift up to 25 pounds.

This position is subject to successful completion of a background check as it relates to the responsibilities of the role.

Benefits

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service with company match.
• Flexible scheduling.
• On‑the‑job training.
• Paid Time Off—begin accruing day one.
• Holiday Pay when working one of our designated company holidays.

Additional benefits for regular full‑time team members/leadership team include:

• Medical, dental, and vision insurance.
• Opportunities to enroll in STD, LTD, critical illness, accident, and/or life insurance.
• Flex spending.
• Travel discounts available through the various brands of hotel in our portfolio.
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.

Seasonal team members may not be eligible for PTO and other benefits due to length of employment.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local, state, and federal laws.