Hotel Front Desk / Guest Service Agent

Slhosp; Storm Lake (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) eligibility after 6 months

Paid Time Off – Sick & Vacation

Holiday Pay

Travel discounts across portfolio

Growth and development opportunities

Job summary

S&L Hospitality, located in Storm Lake, IA, is seeking Hotel Front Desk / Guest Service agents to warmly welcome guests and manage check-in and check-out processes. You will handle guest inquiries, coordinate information across channels, and ensure accurate payments while maintaining a clean front desk area.

Ideal candidates have prior customer service experience, the ability to work independently, and strong problem-solving skills in a hotel setting. Weekend/holiday availability is required.

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's PMS systems.
• Flexible schedule to meet business needs.
• Ability to maintain a composed, professional attitude.

Responsibilities

• Represents the first contact with guests and handles all stages of a guest stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as information liaison for the property and guests via all channels.
• Serve as point of contact to provide up-to-date information about the hotel, area attractions and events.
• Process and collect payments, adhering to cashier procedures.
• Maintain a clean and neat front desk area.

Skills

Front desk experience

Customer service

PMS systems

Guest needs anticipation

Problem solving

Job description

S&L Hospitality, along with this location, is currently accepting resumes for Hotel Front Desk / Guest Service agents.

Ideal candidates for this role with have prior customer service experience, the ability to provide exceptional service, the ability to work independently, and the ability to problem solve. This position has the potential to be scheduled between the hours of 6am and 11pm, availability for weekends and holidays is required.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.
• Ability to work with little supervisor.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Physical Requirements may include but are not limited to:

• Ability to lift up to 20 lbs.
• Ability to sit and/or stand for long periods of time.
• Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
• Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby.

Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Visit our website for the most up to date information on locations.
• Travel discounts available through brands and locations that are a part of our current portfolio. Visit our website for the most up to date information on locations.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.

Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.