Hotel Front Desk Guest Experience Specialist

Hotel Indigo Waco-Baylor; Waco (TX); On-site; USD 19,286 - 22,041; Full time

Job summary

Hotel Indigo Waco-Baylor is seeking a positive and professional front desk agent to deliver exceptional guest experiences. Responsibilities include welcoming guests, managing their information, and handling bookings and inquiries.

The ideal candidate should have strong communication and customer service skills, with at least one year of experience in the hospitality industry. This position offers a compensation of $14 - $16 per hour.

Qualifications

• 1 year of experience in the hospitality industry preferred.
• Comfortable taking telephone calls and handling stressful situations.
• Strong work ethic and commitment to guest satisfaction.

Responsibilities

• Welcome and check in guests, providing correct keys.
• Manage guest inquiries and complaints efficiently.
• Connect with housekeeping to ensure readiness of accommodations.

Skills

Communication skills

Customer service skills

Time management skills

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Hotel Indigo Waco-Baylor is seeking a positive and professional front desk agent to deliver exceptional guest experiences. Responsibilities include welcoming guests, managing their information, and handling bookings and inquiries.

The ideal candidate should have strong communication and customer service skills, with at least one year of experience in the hospitality industry. This position offers a compensation of $14 - $16 per hour.