Hotel Front Desk: Guest Experience Specialist

Financecolombia; Rosemont (IL); On-site; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Hotel room discounts

Employee referral bonuses

Volunteer time off

Employee Assistance Program

Health, dental, vision plans

401(k) with company contribution

Job summary

Raymond Management is seeking a friendly Guest Service Representative to join our Front Desk team in the Rosemont area. You will be the first point of contact for guests, greeting them warmly, coordinating check-in and check-out, and handling requests with professionalism.

Open availability and weekend work are required for a full-time role, with wage increases at 30, 60, and 90 days. Starting pay is competitive for the market and location.

Qualifications

• Must have a friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to guest concerns.
• Basic computer skills and the ability to stand for extended periods.

Responsibilities

• Serve as the first point of contact for guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving guest issues.

Skills

Customer service

Multitasking

Communication skills

Computer literacy

Hotel experience (preferred)

Tools

POS systems

Job description

Raymond Management is seeking a friendly Guest Service Representative to join our Front Desk team in the Rosemont area. You will be the first point of contact for guests, greeting them warmly, coordinating check-in and check-out, and handling requests with professionalism.

Open availability and weekend work are required for a full-time role, with wage increases at 30, 60, and 90 days. Starting pay is competitive for the market and location.