Hotel Front Desk / Guest Service Rep

Raymond Management Company; Joliet (IL); On-site; USD 23,419 - 24,796; Part time

Benefits offered by this job

Paid vacation, sick, and jury duty

Flexible spending plans options

401(k) retirement plans with company contribution

Employee Assistance Program

Job summary

A reputed hospitality management firm is seeking a Guest Service Representative for a part-time position at their Joliet, IL location. The role emphasizes creating a welcoming experience for guests, handling check-in and check-out procedures, and managing front desk duties. Ideal candidates should possess strong customer service skills and a positive attitude. The company offers benefits including paid time off, vacation, and employee discounts, making it an exciting opportunity for those interested in the hospitality field.

Qualifications

• Friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Prior hotel or customer service experience is a plus.

Responsibilities

• Serve as the first point of contact for guests, creating a positive experience.
• Greet and assist guests during check-in and check-out.
• Manage daily front desk duties, including payments and room assignments.

Skills

Customer service skills

Communication skills

Multitasking

Basic computer skills

Job description

Tru by Hilton - Joliet, IL
3051 Ring Rd
Joliet, IL 60431, USA

Position: Guest Service Representative / Front Desk
Starting Salary Range: $17.00-$18.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Part-Time
Application Deadline: March 17, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates:

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do:

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For:

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

Apply Today! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.