Front Desk Host

Tapestry Conshohocken; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Medical vision dental benefits

401K with company contribution

Group Life Insurance

Disability insurance

Verizon discount

Education assistance through LMS

Job summary

Concord Hospitality is seeking a Front Desk & Guest Care associate in Miami to be the hub of guest interaction at the hotel lobby. You will be proactive, responsive, and caring to shape the guest experience and uphold the company culture of respect and teamwork.

You will assist guests efficiently, manage inquiries, and support guest programs while maintaining accuracy in cash handling and communications across departments. This role offers competitive pay and strong benefits.

Qualifications

• Experience in a hotel front desk is preferred.
• Strong communication and guest service skills are essential.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction.
• Handle guest charges and payments following procedures.
• Manage guest mail and messages with privacy and professionalism.
• Stay knowledgeable about hotel programs and offers.
• Communicate guest feedback to relevant departments.
• Respond quickly to calls, lobby visitors, and team members for front desk support.
• Know hotel safety and emergency procedures.

Skills

Customer service

Communication

Hospitality

Job description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

• Competitive Pay


• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental


• 401K Retirement Program with company contribution – FREE MONEY!


• Group Life Insurance equal to your annual salary


• Voluntary Short and Long Term Disability Programs


• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon


• Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

• Assisting guests efficiently, courteously and professionally at all times


• Maintain a high level of service and hospitality


• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner


• Post guest charges, collect payments and follow all cash handling procedures as required by Concord


• Handle guest mail and messages with respect to privacy and professionalism


• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)


• Be a great communicator to various departments and management on guest comments and concerns


• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance


• Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your a

Qualifications

Experience

Candidates must have prior experience in a hotel front desk role.

Preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.