Hotel Front Desk & Guest Experience Specialist

Dalwadi Hospitality Management; Houston (TX); On-site; USD 32,000 - 38,000; Full time

Job summary

Dalwadi Hospitality Management, LLC seeks a Guest Service Representative to welcome and register hotel guests, explain accommodations, process payments, and respond to guest requests while maintaining brand standards. The role includes answering phone reservations, assisting with inquiries, and ensuring guest satisfaction during a 3pm–11pm shift at our Houston property.

Essential duties include check-in/check-out, revenue accuracy, and coordination with housekeeping.

Qualifications

• Good customer service skills.
• Ability to work independently and with others.
• Good communication skills.
• Attention to detail.
• Ability to multi task.
• Displays good initiative.

Responsibilities

• Check in guests in an efficient and friendly manner. Ensure the guest is assigned the requested room and rate.
• Handle guest check-out and present bill; explain billing and accept payments.
• Answer incoming guest phone reservations and inquiries about hotel services; provide suggestions.

Skills

Customer service

Teamwork

Communication

Attention to detail

Multitasking

Initiative

Job description

Dalwadi Hospitality Management, LLC seeks a Guest Service Representative to welcome and register hotel guests, explain accommodations, process payments, and respond to guest requests while maintaining brand standards. The role includes answering phone reservations, assisting with inquiries, and ensuring guest satisfaction during a 3pm–11pm shift at our Houston property.

Essential duties include check-in/check-out, revenue accuracy, and coordination with housekeeping.