Hotel Front Desk & Guest Experience Concierge

Rose Associates Inc.; New York (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Rose Associates Inc. is seeking a courteous, professional Front Desk Agent for The Bayard Hotel in New York City. You will be the first contact for guests, handling check-ins/outs, payments, and concierge requests while ensuring a welcoming experience and efficient service.

The role requires exceptional communication, organization, and the ability to multitask in a fast-paced hotel setting. Flexibility for evenings, weekends, and holidays is needed, along with the ability to handle

Qualifications

• High school diploma or equivalent required; associate degree or hospitality coursework preferred.
• Previous front desk, customer service, or hospitality experience strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and prioritize.
• Ability to remain calm and professional in high-pressure or fast-paced situations.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and customer-focused attitude.
• Ability to stand for extended periods and perform light physical tasks as needed.
• Proficiency in navigating computers and hotel management software, to include Microsoft Office, MEWS, Akia, etc.
• FSD preferred
• Work authorization (required)

Responsibilities

• Greet guests warmly and provide a positive first impression of the hotel.
• Manage the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys.
• Respond to guest inquiries in person, by phone, and via email, providing accurate information about hotel services, amenities, and local attractions.
• Resolve guest concerns professionally and escalate when needed.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met.
• Maintain accurate records of reservations, room status, and guest accounts.
• Handle cash, credit card transactions, and daily balancing of the front desk drawer.
• Follow hotel security and safety protocols to ensure a secure environment.
• Assist with administrative tasks such as filing, printing reports, and updating internal systems.
• Promote hotel services, upgrades, and special offers when appropriate.
• Maintain a clean, organized, and welcoming front desk area.
• Must be present with the ability to move throughout the hotel and communicate with guests, staff, and vendors.
• Position may require duties outside normal responsibilities as needed.
• Ability to perform duties in environments with domestic pets present as required for certain roles.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma

Tools

Microsoft Office

MEWS

Akia

Job description

Rose Associates Inc. is seeking a courteous, professional Front Desk Agent for The Bayard Hotel in New York City. You will be the first contact for guests, handling check-ins/outs, payments, and concierge requests while ensuring a welcoming experience and efficient service.

The role requires exceptional communication, organization, and the ability to multitask in a fast-paced hotel setting. Flexibility for evenings, weekends, and holidays is needed, along with the ability to handle