Hotel Front Desk Guest Experience Concierge

Plazahotelelpaso; Arlington (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Plazahotelelpaso is seeking a Guest Service Agent in Arlington, Virginia. The role involves greeting and registering guests, managing reservations, and ensuring guest satisfaction. Candidates should have a high school diploma and prior customer service experience. Responsibilities also include handling payments and addressing guest requests. The position offers competitive wages, health insurance, and a supportive team environment. This is a great opportunity for those looking to develop a career in hospitality.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet and service guests in a friendly manner.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Respond to guest requests and resolve complaints.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Plazahotelelpaso is seeking a Guest Service Agent in Arlington, Virginia. The role involves greeting and registering guests, managing reservations, and ensuring guest satisfaction. Candidates should have a high school diploma and prior customer service experience. Responsibilities also include handling payments and addressing guest requests. The position offers competitive wages, health insurance, and a supportive team environment. This is a great opportunity for those looking to develop a career in hospitality.