Hotel Front Desk Clerk

PENN Entertainment; Bossier City (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment in Louisiana is seeking a friendly front desk associate to deliver high-quality guest service at our hotel property.

You will check guests in/out, handle payments, and coordinate with hotel operations to ensure a seamless guest experience. The role requires 1 year of customer service, proficiency with Microsoft Office, and strong problem-solving skills. You will work in a fast-paced, team-oriented environment.

Qualifications

• At least 1 year of customer service experience, preferably at a hotel front desk or office setting.
• Proficient with Microsoft Office suite.
• Strong problem solving, decision making and meticulous attention to detail.
• Works well independently and as part of a team.

Responsibilities

• Check guests in and out with professional service.
• Handle payments, folios, and postings accurately.
• Resolve guest questions and complaints courteously.
• Maintain knowledge of hotel, casino, events.
• Answer calls, messages, and requests promptly.
• Coordinate with departments to fulfill guest needs.
• Recruit assistance of hotel manager in unique situations.

Skills

Customer service

Teamwork

Decision making

Attention to detail

Tools

Microsoft Office

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

General Accountabilities:

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times.
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel, casino, outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer's requests.
• Reviews memos and documents pertinent information.
• Recruit's assistance of hotel manager in unique situations.

BRING US YOUR BEST.

Qualifications:

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required.
• Computer literate with capability in Microsoft office
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer