Front Desk Clerk

PENN Entertainment; Council Bluffs (IA); On-site; USD 1,705,000 - 2,428,000; Full time

Benefits offered by this job

Medical coverage (day-one)

401k matching

Annual bonus

Paid time off

Wellness programs

Job summary

PENN Entertainment is seeking staff for front desk and guest services at our Iowa location. The role involves checking guests in and out, handling reservations, and addressing questions with a focus on friendly, efficient service.

The position requires basic math, money handling, and strong interpersonal skills, with a flexible schedule including nights and weekends. Competitive benefits accompany the starting salary.

Qualifications

• Prior hospitality or Front Desk experience preferred.
• Strong computer skills with proficiency in Microsoft Office applications preferred.
• Must possess excellent interpersonal skills.
• Must have basic math and money handling skills.
• Ability to provide excellent customer service.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.).
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Accurately enters all reservations into the computer system according to department policy and procedure.
• Provides information to guests regarding local services and events.

Skills

Front desk experience

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off
• wellness programs designed to support our team members' financial, physical, and mental well-being

WE LOVE OUR WORK.

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.).
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Accurately enters all reservations into the computer system according to department policy and procedure.
• Provides information to guests regarding local services and events.

BRING US YOUR BEST.

• Prior hospitality or Front Desk experience preferred.
• Strong computer skills with proficiency in Microsoft Office applications preferred.
• Must possess excellent interpersonal skills.
• Must have basic math and money handling skills.
• Ability to provide excellent customer service.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

WE'RE CHANGING ENTERTAINMENT.

Follow us.

Equal Opportunity Employer

STARTING SALARY

15.00 Hr.