Hotel Front Desk Agent - Part-Time

Argosy Casino Hotel & Spa Riverside; Riverside (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

PENN Entertainment Riverside is hiring for a hotel front desk role. Greet, register, and assist guests, manage room assignments, and handle payments with accuracy in a fast-paced setting.

You will use hotel computer systems, balance ledgers, and resolve guest questions while maintaining guest satisfaction and brand standards. This position requires clear English communication and a customer-first mindset.

Qualifications

• High school diploma or equivalent.
• Minimum six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts using hotel computer systems.
• Compute bills, collect payments, and make change for guests.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Review accounts and charges with guests during the check out process.
• Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
• Transmit and receive messages, using telephones or telephone switchboards.
• Contact housekeeping or maintenance staff when guests report problems.
• Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor.
• Place Service Assurance Call to all guests within 30 minutes of arrival.
• Review and become familiar with ViP’s and group folders, verifying proper blocking arrangements.
• Follow and complete items on Guest Services AM/PM checklist.
• Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms.
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation.
• Greet and assist all guests entering or leaving the hotel.
• Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.
• Uses proper cart handling techniques when using a bell cart.
• Issue luggage claim tag and store luggage in bell closet when necessary.
• Ensure timely and efficient delivery of guest messages, mail, and faxes.
• Respond to guest inquiries and direct guests around the hotel.
• Explain proper use of keys system and insures the guests satisfaction with their room.
• Accurately give directions, information, and recommendations.
• Audit current registration cards to computerized information.
• Correct errors and discrepancies on guest accounts and resolve guest complaints.

Skills

Customer service

Communication skills

English proficiency

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts using hotel computer systems.
• Compute bills, collect payments, and make change for guests.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Review accounts and charges with guests during the check out process.
• Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
• Transmit and receive messages, using telephones or telephone switchboards.
• Contact housekeeping or maintenance staff when guests report problems.
• Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor.
• Place Service Assurance Call to all guests within 30 minutes of arrival.
• Review and become familiar with ViP’s and group folders, verifying proper blocking arrangements.
• Follow and complete items on Guest Services AM/PM checklist.
• Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms.
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation.
• Greet and assist all guests entering or leaving the hotel.
• Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.
• Uses proper cart handling techniques when using a bell cart.
• Issue luggage claim tag and store luggage in bell closet when necessary.
• Ensure timely and efficient delivery of guest messages, mail, and faxes.
• Respond to guest inquiries and direct guests around the hotel.
• Explain proper use of keys system and insures the guests satisfaction with their room.
• Accurately give directions, information, and recommendations.
• Audit current registration cards to computerized information.
• Correct errors and discrepancies on guest accounts and resolve guest complaints.

BRING US YOUR BEST.

• High school diploma or equivalent
• Minimum of six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$16.05 per hour