Front Desk Clerk

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

L’Auberge Baton Rouge is seeking a Front Desk Agent to join our hospitality team. This on-site role requires delivering superior guest service, handling reservations, and maintaining accurate guest accounts at checkout.

You will assist guests with check-in/out, manage room assignments, and stay informed about property services and entertainment offerings. Experience in hotel front desk operations and cash handling is preferred.

Qualifications

• Provides superior customer service and handles difficult customers with professionalism.

Responsibilities

• Provides superior customer service, positively affects interactions with customers and coworkers.
• Assigns guest accommodations according to current procedures.
• Handles assigned bank postings and ensures accuracy.
• Maintains knowledge of occupancy status, events, groups and daily operations of the desk.
• Accepts same day and advance reservations as required.
• Processes guest accounts at checkout efficiently and accurately.
• Maintains positive guest relations and refers issues if needed.
• Maintains knowledge of all property services and entertainment opportunities.

Skills

Customer service

Communication skills

Cash handling

Computer skills

Tools

AS/400 hotel computer system

Credit card machine

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Assigns guest accommodations in accordance with current procedures.
• Handles assigned bank properly and performs account postings.
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
• Accepts same day and advance reservations as required.
• Processes guest accounts upon checkout in an efficient and accurate manner.
• Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
• Maintain ongoing knowledge of all property services and entertainment opportunities.
  
  

BRING US YOUR BEST.

• Ability to communicate effectively at all times with customers, as well as all levels of employees..
• Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
• Ability to effectively use a computer to access, understand and input customer information.
• This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.
• AS/400 hotel computer system, adding machine, Credit card machine.
• Effective communication skills.
• Obtain and maintain valid alcohol serving permits
• Must be age 18 or older.
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer