Hotel Front Desk Attendant - Am & Pm Shifts

Sonesta Select Kansas City South Overland Park; Kansas City (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

Sonesta Select Kansas City South Overland Park in Kansas City, MO is seeking a Hotel Front Desk Attendant for Am & Pm shifts. You will welcome guests, handle registration, and respond to service questions while coordinating with housekeeping and maintenance to ensure guest satisfaction.

This role requires strong multitasking, cash handling, and computer skills with MS Office applications. Flexible scheduling, including weekends and holidays, is expected to meet guest needs and support smooth

Qualifications

• Hospitality or customer service experience preferred but not required.
• Proficient with Internet tools and MS Office applications.
• Ability to stand, walk, and lift up to 25 pounds.
• Flexible schedule including weekends and holidays.
• Accurate cash handling and payment processing.

Responsibilities

• Welcome guests warmly and manage the registration process.
• Answer queries about hotel services, charges, dining, and directions.
• Handle check-ins, check-outs, and payment processing.
• Coordinate with housekeeping and maintenance to resolve concerns.
• Balance cash at end of shift and generate reports for next shift.

Skills

Guest service

Multitasking

Cash handling

Communication

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Internet software

Job description

Hotel Front Desk Attendant - Am & Pm Shifts

Sonesta Select Kansas City South Overland Park • Kansas City, MO, US

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

• Welcome guests warmly, determine their needs, and manage the registration process.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of each shift and generate reports for the next shift.
• Availability to work flexible schedules, including weekends and holidays.
• Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$16 per hour

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.