Hotel Front Desk Attendant

Bighorn Law; Portland (OR); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Extended Stay America Premier Suites Portland in North Portland, OR is seeking a Front Desk Agent to be the first contact and impression for guests, handling check-ins and check-outs and guiding guests on amenities, dining, and directions.

Responsibilities include coordinating with housekeeping and maintenance to minimize out-of-order rooms, operating the hotel switchboard, and balancing cash with daily accounting reports.

Qualifications

• Provide guests with information about hotel amenities, dining, and travel directions.
• Manage guest check-ins and check-outs appropriately.
• Contact housekeeping and/or maintenance when a problem is reported and perform basic maintenance to minimize out of order rooms.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Provide guests with information about hotel amenities, dining, and travel directions.
• Manage guest check-ins and check-outs appropriately.
• Contact housekeeping and/or maintenance when a problem is reported and perform basic maintenance to minimize out of order rooms.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.

Skills

Customer service

Multitasking

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Communication

Job description

Extended Stay America Premier Suites Portland - North Portland, OR, US

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Provide guests with information about hotel amenities, dining, and travel directions.
• Manage guest check-ins and check-outs appropriately
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.

Compensation

$17 - $18 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.