Hotel Front Desk Night Auditor

Bighorn Law; Portland (OR); On-site; USD 25,000 - 26,000; Full time

Job summary

Extended Stay America Premier Suites Portland - North Portland is seeking a night auditor to join our hospitality team in Portland, OR. You will audit financial records, process reservations and check-ins, and help ensure guest satisfaction during overnight hours.

The role requires strong communication and customer service skills, basic accounting familiarity, and computer proficiency. Some college is preferred, and prior hotel experience is a plus but not required.

Qualifications

• High school diploma or equivalent required.
• Some college preferred.
• Prior hotel front desk or night audit experience preferred but not required.
• Strong communication and customer service skills.
• Computer proficiency; experience with accounting or reservation software is a bonus.

Responsibilities

• Verify, audit, and reconcile financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
• Make sure every hotel guest has a pleasant stay.
• Perform additional bookkeeping, administrative, and accounting procedures as required.
• Must be computer proficient; experience with accounting or reservation software is a bonus.

Skills

Customer service

Communication

Attention to detail

Cash handling

Education

High school diploma or equivalent

Some college preferred

Tools

Reservation software

Job description

Extended Stay America Premier Suites Portland - North Portland, OR, US

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level.

• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Make sure every hotel guest has a pleasant stay
• Perform additional bookkeeping, administrative, and accounting procedures as required
• Must be computer proficient; experience with accounting or reservation software is a bonus
• High school diploma or equivalent required; some college preferred
• Great communications. and excellent customer service skills are required
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Flexible overnight hours are required

Compensation

18.00-19.00 per hour

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.