Hotel Front Desk Attendant

Home2 Suites by Hilton Georgetown; Georgetown (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking an enthusiastic front desk agent to join their team. The role involves welcoming guests, managing bookings, and addressing inquiries to ensure a fantastic guest experience. Candidates should possess strong customer service skills and preferably have prior experience in hospitality. A high school diploma is required. If you enjoy working in a fast-paced environment and putting guests first, apply now!

Qualifications

• 1 year of experience in hospitality preferred.
• Must be comfortable mitigating stressful situations.

Responsibilities

• Welcome guests, manage accounts, answer inquiries, and field complaints.
• Take incoming calls, manage bookings, and ensure accuracy in guest accounts.
• Communicate with housekeeping to ensure readiness of guest rooms.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Mitigate customer complaints as needed • Communicate with housekeeping to make sure guest rooms are ready • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Comfortable taking telephone calls and mitigating stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems • Must have graduated high school, received a GED or equivalent • Must be able to stand on your feet for 8 hours during a typical shift • Please only apply if you meet each of these criteria Compensation: $12 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment