Hotel Front Desk Attendant

The Cove at Rockport; Rockport (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

The Cove at Rockport is seeking a dedicated hotel front desk agent to enhance guest experiences. The role involves greeting guests, managing bookings, and handling inquiries with a strong focus on customer service in a vibrant work environment. Ideal candidates will have prior hospitality experience and excellent communication skills.

Qualifications

• Experience in hospitality or similar role preferred.
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Office and reservation systems.

Responsibilities

• Greet, check-in, and check out guests; manage reservations.
• Perform bookkeeping duties and ensure guest information accuracy.
• Answer inquiries and manage customer complaints.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Time Management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Connect with the housekeeping department to ensure guest accommodations are ready • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Field customer complaints when necessary Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Has experience answering telephone calls and troubleshooting stressful situations • High school diploma, GED, or equivalent • Has previous experience or working knowledge of Microsoft Office and reservation management systems • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Compensation: $18 hourly

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