Hotel Front Desk Attendant

Bighornlaw; Georgetown (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking an enthusiastic hotel front desk agent to join their guest services team. In this role, you will interact with guests, manage bookings, and ensure exceptional service delivery. If you excel in communication and customer service and enjoy a dynamic work environment, apply today!

Qualifications

• 1 year experience as hotel front desk agent or similar role preferred.
• Ability to work on feet for 8-hour shifts.
• Comfort with handling customer complaints.

Responsibilities

• Welcome and check in guests, manage bookings and complaints.
• Ensure guest account information is accurate.
• Communicate with housekeeping regarding room readiness.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Home2 Suites by Hilton Georgetown • Georgetown , KY , US

Posted 5 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Mitigate customer complaints as needed
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications

• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent

Compensation

$12 hourly

About Home2 Suites by Hilton Georgetown

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.