Hotel Front Desk Attendant

Quality Inn & Suites — Pawley's Island, SC; Pawleys Island (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is looking for a motivated Front Desk Agent to provide excellent service and manage guest interactions. This role includes responsibilities like handling check-ins, answering queries, and ensuring guest satisfaction. Flexible scheduling and a friendly demeanor are essential, making this an ideal opportunity for individuals seeking a rewarding experience in hospitality.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds.
• Experience in food service or hospitality preferred.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Greet guests and manage the registration process.
• Operate the hotel switchboard and answer inquiries.
• Coordinate with housekeeping to resolve guest concerns.

Skills

Customer service experience

Guest-focused mentality

Ability to multitask

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process • Handle guest check-ins, check-outs, and payment processing with accuracy. • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions Qualifications: • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Proven customer service experience with a strong guest-focused mentality • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Availability to work flexible schedules, including weekends and holidays. Compensation: $13 - $15 hourly

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