Hotel Front Desk Attendant

Quality Inn & Suites — Georgetown, SC; Georgetown (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests. This role involves managing all aspects of a guest's stay, ensuring a positive experience from check-in to check-out. You'll utilize your multitasking skills and customer service expertise to address guest inquiries, manage reservations, and coordinate with housekeeping and maintenance. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity is perfect for you. Join a team that values guest satisfaction and offers a supportive work atmosphere.

Qualifications

• Fähigkeit, anpassungsfähige Lösungen für Gästeanliegen zu finden.
• Erfahrung im Umgang mit Buchungen und Kundenanfragen.

Responsibilities

• Koordination mit dem Housekeeping zur Lösung von Gästeanliegen.
• Buchungen entgegennehmen und Informationen zu Annehmlichkeiten bereitstellen.

Skills

Kundenservice

Multitasking

Flexibilität

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities:

1. Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
2. Take reservations in person, via email, or over the phone, including group bookings.
3. Provide guests with information about hotel amenities, dining, and travel directions.
4. Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
5. Balance cash at the end of each shift and generate reports for the next shift.

Qualifications:

1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
3. Availability to work flexible schedules, including weekends and holidays.
4. Physical ability to stand, walk, and lift up to 25 pounds as needed.
5. Strong customer service skills with a guest-focused approach.

Compensation:

$12.50 - $13.00