Hotel Front Desk Attendant

Bighornlaw; Fayetteville (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an enthusiastic hotel front desk agent to enhance their guest services team. This role involves welcoming guests, managing bookings, and ensuring a positive experience for all visitors. The ideal candidate will possess excellent communication skills and a passion for customer service. Join a vibrant team in a positive work environment where your contributions will make a significant impact on guest satisfaction. If you thrive in a fast-paced setting and enjoy interacting with people, this opportunity is perfect for you!

Qualifications

• 1 year of experience in hospitality preferred.
• Ability to handle stressful situations and phone calls.

Responsibilities

• Greet, check-in, and check out guests, managing room assignments.
• Handle customer complaints and answer inquiries about bookings.

Skills

Customer Service Skills

Communication Skills

Time Management

Interpersonal Skills

Organizational Skills

Education

High School Graduate or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Posted 2 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

1. Work with the housekeeping staff to ensure rooms are ready for new guests
2. Perform regular bookkeeping duties: make sure hotel guest information is current and correct
3. Field customer complaints when necessary
4. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
5. Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

1. High school graduate, GED recipient, or equivalent
2. Well-versed in taking telephone calls and handling stressful situations
3. Exhibits working knowledge of Microsoft Office and reservation management systems
4. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
5. 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$11 - $13 hourly

About Quality Inn Elliotts

Quality Inn New River Gorge and Elliott's Whitewater Bar and Grill are both locally owned and well-established businesses in Fayetteville, WV. We are busy year-round and need a full-time staff. Positions include cooks, servers, bartenders, and kitchen personnel, as well as motel guest service agents, housekeeping attendants, and maintenance personnel. We strive to empower our employees with room for advancement within the companies.