Hotel Front Desk Attendant

Quality inn elliotts; Fayetteville (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

An enthusiastic hotel is seeking a dedicated front desk agent to join their guest services team. In this role, you will be the first point of contact for guests, welcoming them and ensuring their stay is enjoyable. Your responsibilities will include managing bookings, addressing inquiries, and resolving any issues that may arise. If you thrive in a dynamic environment and are passionate about providing exceptional service, this is the perfect opportunity for you. Join a supportive team where your contributions will be valued and make a difference in guests' experiences.

Qualifications

• High school diploma or GED required.
• 1 year of experience in hospitality preferred.

Responsibilities

• Greet, check-in, and check out guests, ensuring a smooth experience.
• Handle customer complaints and manage room bookings.

Skills

Customer Service Skills

Communication Skills

Time Management Skills

Organizational Skills

Interpersonal Skills

Education

High School Graduate or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

1. Work with the housekeeping staff to ensure rooms are ready for new guests
2. Perform regular bookkeeping duties: make sure hotel guest information is current and correct
3. Field customer complaints when necessary
4. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
5. Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:

1. High school graduate, GED recipient, or equivalent
2. Well-versed in taking telephone calls and handling stressful situations
3. Exhibits working knowledge of Microsoft Office and reservation management systems
4. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
5. 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation:

$11 - $13 hourly