Hotel Front Desk Attendant

WizeHire, Inc; Butte (MT); On-site; USD 16,531 - 17,908; Part time

Job summary

Best Western Plus Butte Plaza Inn is seeking a positive and professional hotel front desk agent. Your main task will be to provide exceptional service to guests, managing check-ins and check-outs, and ensuring guest satisfaction.

The ideal candidate possesses strong communication and organizational skills, along with booking systems experience. The hourly pay ranges from $12 to $13, making this a competitive opportunity in Butte, Montana.

Qualifications

• Strong customer service skills and experience in hospitality.
• Able to handle telephone calls and stressful situations.
• Familiarity with hotel management software is a plus.

Responsibilities

• Welcome and check-in guests, ensuring a warm greeting.
• Answer calls and manage guest inquiries regarding bookings and amenities.
• Mitigate customer complaints effectively.

Skills

Customer service skills

Communication skills

Organizational skills

Time management skills

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Mitigate customer complaints as needed • Bookkeeping: keep accurate records of all hotel guest account information • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Has experience answering telephone calls and troubleshooting stressful situations • Working knowledge of Microsoft Office and reservation management systems Compensation: $12 - $13 hourly

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