Night Front Desk Auditor - 3rd Shift

Holiday Inn Cincinnati Liberty Way; Wetherington (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Hotel discounts

Flexible scheduling

Career growth

Team culture

Breakfast prep

Run Night Audit

Occupancy tracking

Job summary

Holiday Inn Cincinnati Liberty Way is seeking a Front Desk Associate to warmly welcome guests, check them in, answer questions, and set the tone of each stay. You’ll be the first and last friendly face guests encounter, ensuring a seamless, positive experience during all interactions.

This role offers $14–$16 per hour for 3rd shift (11 PM–7 AM) with flexible scheduling across 1st, 2nd, and 3rd shifts, plus benefits and opportunities for career growth within Seva Hospitality’s portfolio.

Qualifications

• Exceptional customer service and communication skills, written and verbal.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience is a plus.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Skills

Customer service

Communication skills

Multitasking

Punctuality

Basic computer literacy

Tools

Property Management System (PMS)

Job description

Holiday Inn Cincinnati Liberty Way is seeking a Front Desk Associate to warmly welcome guests, check them in, answer questions, and set the tone of each stay. You’ll be the first and last friendly face guests encounter, ensuring a seamless, positive experience during all interactions.

This role offers $14–$16 per hour for 3rd shift (11 PM–7 AM) with flexible scheduling across 1st, 2nd, and 3rd shifts, plus benefits and opportunities for career growth within Seva Hospitality’s portfolio.