Hotel Front Desk Associate

Savara Hospitality Inc; North Carolina; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Team environment

Employee discounts

Job summary

Savara Hospitality Inc. seeks a friendly, organized front desk professional to welcome guests from arrival to departure. You will be the first point of contact, ensuring smooth operations and attentive guest support throughout their stay.

Responsibilities include check-in/out, handling inquiries, coordinating with housekeeping, and maintaining an organized front desk. A positive, guest-focused attitude and flexibility with hours are essential.

Qualifications

• Prior hospitality or guest services experience preferred.
• Strong communication and interpersonal skills.
• Ability to stay organized and multitask in a fast-paced environment.
• Basic computer skills and comfort with reservation or PMS systems.
• Professional demeanor with guest-focused attitude.
• Ability to work evenings, weekends and holidays as needed.

Responsibilities

• Greet guests, provide prompt check-in and check-out service.
• Answer phone calls, respond to inquiries, route messages.
• Process reservations, room assignments, payments, documentation.
• Assist guests with requests and local recommendations.
• Coordinate with housekeeping, maintenance and other departments.
• Maintain an organized front desk and support shift transitions.
• Handle guest concerns with professionalism and courtesy.
• Follow property safety, security and confidentiality procedures.

Skills

Hospitality experience or guest服务

Strong communication

Organized

Basic computer skills

Professional demeanor

Flexible hours

Tools

Reservation systems

Property management systems

Job description

We are seeking a friendly, organized, and service-oriented professional to join our team and help create a welcoming guest experience from arrival to departure. In this role, you will be the first point of contact for guests and play an important part in ensuring smooth daily operations, accurate communication, and attentive support throughout their stay.

Responsibilities

• Greet guests warmly and provide prompt, professional check-in and check-out service
• Answer phone calls, respond to guest inquiries, and route messages as needed
• Process reservations, room assignments, payments, and related documentation accurately
• Assist guests with requests, directions, local recommendations, and general property information
• Coordinate with housekeeping, maintenance, and other departments to help resolve guest needs
• Maintain an organized front desk area and support smooth shift transitions
• Handle guest concerns with professionalism, courtesy, and a solutions-focused approach
• Follow property procedures related to safety, security, and confidentiality

Qualifications

• Previous experience in hospitality, guest services, customer service, or a related field preferred
• Strong communication and interpersonal skills
• Ability to stay organized and manage multiple tasks in a fast-paced environment
• Basic computer skills and comfort using reservation or property management systems
• Professional demeanor with a positive, guest-focused attitude
• Ability to work flexible hours, including evenings, weekends, and holidays as needed

What We Value

• A commitment to delivering excellent guest service
• Reliability, teamwork, and attention to detail
• Clear communication and the ability to remain calm under pressure
• A proactive mindset and willingness to support team success

Benefits

• Competitive compensation
• Opportunities for growth and development
• Supportive team environment
• Employee discounts or other property-based perks, where applicable