Hotel Front Desk Associate

Meadowbrook Corporation; North Carolina; On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Growth and development opportunities

Supportive team environment

Employee discounts or property perks

Job summary

Meadowbrook Corporation is seeking a friendly, organized guest services professional to join our team and ensure a welcoming experience from arrival to departure. You will be the first point of contact for guests, handling check-in/out, inquiries, reservations, payments, and local guidance.

Responsibilities include coordinating with housekeeping and other departments, maintaining an organized front desk, and addressing guest needs with a solutions-focused approach.

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication and interpersonal skills.
• Organized with ability to multitask in a fast-paced environment.
• Basic computer skills and experience with reservation/PM systems.
• Professional, guest-focused demeanor.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Greet guests and provide check-in/check-out service.
• Answer calls, respond to inquiries, route messages.
• Process reservations, room assignments, payments and docs.
• Assist guests with directions and local information.
• Coordinate with housekeeping and maintenance to resolve needs.
• Maintain organized front desk and smooth shift transitions.
• Handle guest concerns professionally and confidentially.
• Follow safety, security and confidentiality procedures.

Skills

Customer service

Communication

Interpersonal skills

Organization

Reservation systems

Multitasking

Flexible hours

Tools

PMS

Job description

We are seeking a friendly, organized, and service-oriented professional to join our team and help create a welcoming guest experience from arrival to departure. In this role, you will be the first point of contact for guests and play an important part in ensuring smooth daily operations, accurate communication, and attentive support throughout their stay.

Responsibilities

• Greet guests warmly and provide prompt, professional check-in and check-out service
• Answer phone calls, respond to guest inquiries, and route messages as needed
• Process reservations, room assignments, payments, and related documentation accurately
• Assist guests with requests, directions, local recommendations, and general property information
• Coordinate with housekeeping, maintenance, and other departments to help resolve guest needs
• Maintain an organized front desk area and support smooth shift transitions
• Handle guest concerns with professionalism, courtesy, and a solutions-focused approach
• Follow property procedures related to safety, security, and confidentiality

Qualifications

• Previous experience in hospitality, guest services, customer service, or a related field preferred
• Strong communication and interpersonal skills
• Ability to stay organized and manage multiple tasks in a fast-paced environment
• Basic computer skills and comfort using reservation or property management systems
• Professional demeanor with a positive, guest-focused attitude
• Ability to work flexible hours, including evenings, weekends, and holidays as needed

What We Value

• A commitment to delivering excellent guest service
• Reliability, teamwork, and attention to detail
• Clear communication and the ability to remain calm under pressure
• A proactive mindset and willingness to support team success

Benefits

• Competitive compensation
• Opportunities for growth and development
• Supportive team environment
• Employee discounts or other property-based perks, where applicable