Front Desk Agent

Pacific Hotel Management, LLC; Milpitas (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Career advancement opportunities

Employee discounts on hotel stays

Comprehensive training and development

Health insurance

Marriott rewards

Job summary

Residence Inn by Marriott Milpitas Silicon Valley is seeking a Front Desk Agent to be the welcoming face and first contact for guests. You will ensure smooth check-in and check-out, deliver exceptional service, and assist with guest inquiries to enhance their stay.

Responsibilities include greeting guests, managing check-in/out, handling inquiries, coordinating with housekeeping and maintenance, processing payments, and sharing information about local attractions.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or front desk preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Familiarity with hotel management software is a plus.
• Availability for flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests and manage check-in/check-out with a friendly demeanor.
• Handle guest inquiries and resolve issues or escalate when needed.
• Maintain accurate records of room availability and guest information.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Process payments and manage billing transactions.
• Provide information on hotel amenities and local attractions.
• Support additional front desk duties to ensure smooth operations.

Skills

Customer service

Communication

Multitasking

Flexibility

Computer literacy

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Join the team at Residence Inn by Marriott Milpitas Silicon Valley as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. In this role, you will ensure a seamless and positive check-in and check-out experience, provide exceptional customer service, and assist with guest inquiries to enhance their stay.

Responsibilities

• Greet and welcome guests upon arrival with a professional and friendly demeanor.
• Manage the check-in and check-out process efficiently and accurately.
• Respond promptly to guest inquiries and resolve issues or elevate when necessary.
• Maintain accurate records of room availability and guest information.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
• Process payments and manage billing transactions responsibly.
• Provide information about the hotel, amenities, and local attractions.
• Support other front desk duties as assigned to contribute to smooth hotel operations.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or front desk role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and remain calm under pressure.
• Basic computer skills and familiarity with hotel management software are a plus.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Benefits

• Competitive pay of $21.00 per hour, paid bi-weekly.
• Opportunities for career advancement within Marriott International.
• A supportive and engaging work environment.
• Employee discounts on hotel stays and Marriott rewards.
• Comprehensive training and development programs.

About The Company

The Residence Inn by Marriott, Milpitas (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The Residence Inn by Marriott, Milpitas is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, and competitive and results oriented. All associates work hard every day to achieve guest satisfaction goals but most importantly, all associates have an inherent passion for hospitality.

All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!

As part of the Marriott brand we pursue excellence in everything we do!