Hotel Front Desk Agent (part-time, overnight)

Vernon Downs; Town of Vernon (NY); On-site; USD 18,000 - 26,000; Part time

Job summary

Vernon Downs in Vernon, NY is seeking a Hotel Front Desk Agent for overnight, part-time shifts Friday and Saturday 11pm–7am. The role handles guest check-ins, reservations, and guest inquiries.

You will provide accurate information about hotel policies, process payments, operate the switchboard, and balance cash at shift end. A high school diploma is required; some college in Hotel Management is a plus.

Qualifications

• High School diploma or GED required; some college in Hotel Management preferred.
• Experience with guest services, reservations, and cash handling is desirable.

Responsibilities

• Provide excellent guest service to all guests.
• Respond promptly to guest requests, complaints or inquiries.
• Enter and update reservation information in the system.
• Post charges and process payments for guest accounts.
• Operate the hotel switchboard/PBX.
• Create reservations using the PMS system and confirm details.
• Monitor credit limits on check cashing and manage cash handling.
• Balance shift cash and prepare end-of-shift reports.

Skills

Guest service

Reservation system

Cash handling

Phone switchboard

Education

High School diploma or GED

Hotel Management courses

Tools

PMS system

Job description

Hotel Front Desk Agent (part-time, overnight)

Regular Hourly Part-Time Vernon, NY, US

4 days ago Requisition ID: 4774

Salary Range: $16.00 To $16.00 Hourly

The schedule for this position is Fridays and Saturdays 11pm to 7am.

JOB DESCRIPTION SUMMARY:

Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
• Responds to guest requests, complaints or inquiries courteously and promptly.
• Enters changing reservation information into computer system.
• Posts charges to guest accounts and processes payment of accounts.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Operates Hotel switchboard and/or PBX.
• Create reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival\departure, check-in, check-out, cancellation policy, credit card & payment requirements.
• Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the Bank Deposit stamp.
• Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
• All other duties as assigned.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Some college courses in Hotel Management preferred.